Description of Nhân Viên Dịch Vụ Khách Hàng
Job Purpose:
Serves customers by providing information; responding to requests; resolving problems; collecting revenue.
Duties:
* Provides information to customers by verifying understanding of request; answering questions; offering assistance.
* Initiates service by recording requests; forwarding to dispatching.
* Collects revenue by receiving and recording payments.
* Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
* Improves quality results by evaluating processes; recommending changes.
* Updates job knowledge by participating in educational opportunities.
* Accomplishes customer service and organization mission by completing related results as needed.